CRM & Customer Experience
Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI in Customer Experience
Accenture has invested in Netomi through its venture arm, marking a strategic push to expand the use of agentic AI…
Yapi Kredi Drives Revenue Growth with NiCE AI Interaction Analytics
Yapi Kredi has strengthened its sales performance and customer engagement by deploying AI-powered interaction analytics from NiCE Ltd., achieving a…
Quadient Named Leader in Omdia CCM Report, Earns ‘Best-in-Class’ Recognition for AI Communications
Quadient has been recognized as a Leader in the “Omdia Universe: Customer Communications Management (CCM), 2026” report, underscoring its growing…
Meitu Enhances RoboNeo With ‘Agent Teams’ to Streamline AI Content Creation
Hong Kong-listed tech firm entity[“company”,”Meitu”,”Chinese technology company”] has unveiled a major upgrade to its AI-powered imaging agent, RoboNeo, introducing a…
Memory-Driven CRM: Systems That ‘Remember’ Every Interaction Contextually
Customer relationship management has always been about memory. At its simplest, a CRM system is a repository of interactions—calls logged,…
Customer Digital Twins: The Future of Hyper-Personalization
For years, marketers have chased the promise of personalization. From addressing customers by their first name in emails to recommending…
Simply Contact Launches AI Call Simulation Program to Accelerate Contact Center Onboarding
Kyiv — Simply Contact has introduced a new AI-powered call simulation onboarding program, designed to prepare customer service agents for…
ASAPP Introduces Agentic AI System to Scale Enterprise Customer Service
New York — ASAPP has launched a new system of purpose-built AI agents within its Customer Experience Platform (CXP), marking…
Emplifi Report: 93% of Consumers Say Authentic Engagement Is Key to Building Brand Trust
entity[“company”,”Emplifi”,”AI-powered social media marketing platform”] has released its latest report, “Digital Authenticity in the Age of AI,” revealing that authenticity…
Comarch and Sway Outcomes Partner to Align Loyalty Strategy with Technology Execution
Comarch and Sway Outcomes have announced a strategic partnership aimed at addressing a persistent challenge in customer loyalty programmes: the…