CRM & Customer Experience
SAP finds UK brands overestimate customer experience
AP Engagement Cloud has published UK research pointing to what it describes as an engagement divide between brands and consumers….
Klaviyo Expands AI Agents to Power the Autonomous B2C CRM
BOSTON–(BUSINESS WIRE)–Klaviyo (NYSE: KVYO) is building toward an autonomous world where brands define outcomes and agents execute them. Today, Klaviyo…
Worldwide Trends Overview: The Rapid Evolution of the Creator Customer Relationship Management (CRM) Market
The creator customer relationship management (CRM) market is on track for substantial growth in the coming years, driven by evolving…
CX Teams Are Stuck In The Measurement Trap, Real-Time Intelligence Is The Exit
Most organizations do not have a CX problem because they lack data. They have a CX problem because the data…
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
The conversation around customer data ownership has reached a critical inflection point. Our recent interview with Martin Taylor, deputy CEO and…
The Gartner Top Cybersecurity Predictions 2023-2024
11 July 2023 Join us on July 11, 2023, at 8:30 p.m. IST for a one-hour complimentary cybersecurity webinar that…
Five amazing tech ideas that are changing the world
Innovation and technology have the power to reshape our world, solving complex challenges and improving the way we live. From…
Tesla Makes Bold Move: Invests $1.5 Billion in Bitcoin and Commits to Accepting it as Payment
In a groundbreaking move that has captured the attention of the financial and cryptocurrency worlds, Tesla, the renowned electric vehicle…
Facebook Introduces New Audio Products: Live Audio Rooms and Podcasts
In a bid to expand its presence in the audio content space, Facebook has recently launched a range of new…
Intel Unveils Next-Generation 11th-Gen Core H-Series Processors, Revolutionizing Gaming Laptops
Intel, a leading technology company, has made an exciting announcement that is set to transform the gaming laptop market. The…