Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI in Customer Experience

Accenture has invested in Netomi through its venture arm, marking a strategic push to expand the use of agentic AI systems across enterprise customer experience (CX) operations.

As part of the investment, the two companies have entered into a partnership to integrate Netomi’s AI platform into Accenture’s existing customer experience and service offerings. The collaboration is designed to help organizations deploy AI-driven customer support solutions seamlessly across digital touchpoints without disrupting existing operations.

The move comes amid rising pressure on businesses to deliver faster, more personalized service while managing growing volumes of customer interactions. According to Accenture, negative customer experiences continue to have a significant impact on brand loyalty, increasing the urgency for enterprises to modernize their service infrastructure.

Netomi’s platform is built around agentic AI—systems that operate as coordinated networks of intelligent agents capable of understanding context, anticipating customer needs, and executing actions autonomously. Its no-code orchestration layer enables enterprises to deploy these capabilities at scale, allowing AI agents to handle everything from routine queries to complex, multi-step workflows.

By embedding Netomi’s technology into enterprise environments, Accenture aims to enhance both efficiency and customer engagement. The platform allows companies to automate repetitive interactions while enabling human agents to focus on higher-value, complex tasks. This hybrid model is intended to improve response times, ensure consistency, and deliver more personalized experiences.

Executives from both companies highlighted the broader implications of the partnership. Accenture noted that agentic AI represents a shift toward more intelligent, empathetic, and scalable customer interactions, while Netomi emphasized the ability to deliver enterprise-grade AI solutions that integrate seamlessly into complex organizational systems.

The partnership also reflects a growing trend among large enterprises to adopt AI not just for automation, but as a core component of customer experience strategy. By combining Accenture’s global consulting reach with Netomi’s AI capabilities, the two companies aim to create a comprehensive framework for deploying AI-driven CX solutions at scale.

The investment underscores Accenture’s ongoing focus on expanding its AI ecosystem through strategic partnerships and venture investments, positioning itself to help clients navigate the evolving landscape of digital transformation and customer engagement.